IT Governance - Service Management

Objective

LoQutus helps organizations with optimizing their IT Services and improves the value they bring to their customers and stakeholders. We assure not only the transition towards the desired state, but also the lifecycle of IT Services. And we ensure they are sustainable by all their service provider(s) and well received by their service consumers.

Value Proposition

Addressing what you value
- Through value creation in IT Services (solutions) and to capture it during a full lifecycle, all to the benefit of the end-customer.
- Making it sustainable services whether they are (partially) provided in-house or not.
- Helping you to avoid the destruction of value, both the visible as the indirect risks.
Making use of best practice frameworks
- Making use of frameworks can help you as an individual, department but also the organization as whole.
- Keeping in mind that there is NOT a one-size-fits-all, and that solely the documented “knowing” approach will not get you further.
More than just “a consultant”
- We are driven individuals, part of your team and your organization with a strong customer focus.
  And we‘d like you to challenge us, so that ideas and results last.

Role

Assess and improve IT maturity using a focused approach on WHAT and HOW, by use of best practice frameworks (COBIT, ITIL, CMMI, …)
- Align the governance that address all layers (strategic through operational)
- Zoom in on specific domains that need attention, like “anticipate interruption of Services”
- Coaching and guiding the organizational change
Assist during ICT Services acquisition or provisioning; in the more classic approach like in/outsourcing, RFI, … but also from a newer perspective like Software-as-a-Service or Cloud Services.
Integrate Services in your environment
- From concept through architecture to operational support
Set up Performance measurement - Service Level management, from both a business as a technological perspective.
- In line with your corporate performance focus
- Not only the pragmatic approach, but also the supporting technology to ensure monitoring of business processes.