Christelijke Mutualiteit

Executive summary

The mission of CM (Christian Mutuality) is threefold:

  • managing and implementing the mandatory health insurance
  • organizing the associated services and benefits
  • and providing advice, support and information on health topics

“LoQutus walks the talk. They do what they say and they say what they do. The benefits of their expertise and knowledge are numerous; we are really looking forward to further optimizing our services.” – Christel Maes, Corporate Program Manager at CM

CM initiated a large-scale project called “Masterplan Uitkeringen” (MPU) [Benefit Master Plan] in view of completely changing the organization and cooperation in the ‘benefits sector’, on the business process level and on the IT level.

CM opted for Service Oriented Architecture (SOA) which prompted strategic partner LoQutus to create an internal base for the project and provide the required expertise. In this field, LoQutus is certainly not an amateur and CM would immediately reap the benefits from its experience.


CM already has a long history with SOA but the earlier experiences were not always so positive. Nevertheless, LoQutus made an important contribution to reassure and align all within the ICT department.

We proceeded in a pragmatic and targeted manner, helping to convince all stakeholders (management, coaches, architects, developers…) of the benefits.

“Due to their daily presence in the work place, the LoQutus staff members are able to monitor everything closely. They check that new developments are scheduled within the ICT integration board and that they actually get implemented. Also an important element is that they listen to the feedback from our staff members, make the necessary adjustments based on the corporate culture of the company and are willing to make compromises.” – Joost Heldens, Application Architect at CM


In collaboration with CM, LoQutus:

  1. established a vision and strategy on SOA that were immediately translated into concrete processes.
  2. integrating with the existing IT landscape was an absolute must for CM to avoid the creation of an isolated project
  3. Finally, the company also examined closely how to fit the new roles and responsibilities into the existing organization

“From our conversations with LoQutus, we clearly understood that they had successfully implemented similar processes
elsewhere. We therefore did not have to reinvent the wheel. The experience was there and the reputation had been established; now it was only a case of applying it to our organization”– Christel Maes, Corporate Program Manager at CM


  • Thanks to our expertise and reference architectures we can offer proven solutions: CM did not have to waste a lot of time and money to (re)invent the wheel
  • Our close involvement means that our experts become a part of the team at the customer, which ensures that we closely guard deliverables and react quickly to potential challenges
  • Everything is running more smoothly, quality of work and employee productivity have increased tremendously as a result

The next step

Isalien Van Laere
+32 (0)9 242 83 06