In order to be eligible for accreditation and possible subsidies as a ‘Huis van het Kind’, prospective participants must submit an application to K&G. This application follows a dynamic process, which ultimately leads to the application being approved or not. Even after approval, the case remains as a living document.
Luc Poels, Project leader ICT at K&G, says their existing case management system was not always efficient, due to:
- Excel-files and email traffic among internal and external parties
- which makes it difficult to effectively share information in a timely manner
- which may compromise monitoring and the mutual exchange of information
K&G was looking for a new way of working, with support systems that are flexible enough to respond quickly to changing situations. The process does not always follow a clearly delineated course.
LoQutus conducted a very detailed functional analysis in a very short time and came up with a particularly pragmatic, product- and solution-independent approach. And they were able to present it in a way that was understandable to both business users and IT, serving as a bridge between these two departments.
You can learn more about adaptive case management at the website of our spin-off, Ground lion.