Executive summary

Recupel is a Belgian non-profit association that is responsible for organising the collection and processing of discarded electr(on)ic appliances and light bulbs. Recupel is largely funded by a contribution that has been incorporated in the selling price of each new electrical and electronic appliance in Belgium. With this income, the non-profit organisation coordinates and organises the collection, sorting, processing and recycling of discarded electrical appliances and lamps. Recupel also takes responsibility for the communication about and administration of its efforts.

“The LoQutus team demonstrated its added value as compared to traditional developers. They did a beautiful job of bringing together relevant information to be presented to each user based on their inidividual requirements. After only a few workshops, they gained an understanding of the complete business context in which this new application needed to operate” – Jan Sabbe, IT Manager at Recupel


As part of the process, importers and producers report the quantity of electrical appliances they bring into the Belgian market to Recupel’s Declaration Department. However, the processing of this incoming data stream was not always efficient, due to:

  1. a loose web of applications and manual steps, making the task difficult.
  2. outdated technology
  3. data that was spread across different systems

To sum up these challenges: Recupel wanted to be able to work with a new customised application that centralises all information and processes. At the same time, all historical data needs to be correctly migrated to a new database model.


To achieve this, LoQutus opted for an agile and iterative project approach, with the end users at the wheel. “The project started with an insights phase, during which we received an overview of the current processes, systems and data. We developed almost immediately a test application and started with the data migration,” explains Piet-Michiel Rappelet. “In short phases of three weeks, we were able to formulate requirements and to refine and alter the test application, without losing sight of the agreed-upon budget and staying within the high level scope of the project.”

To further optimise the user experience, LoQutus worked with a third party who supported the team in setting up the interfaces and mapping the navigation.

“On the one hand, the strength of this project was in the excellent cooperation between the teams of Recupel and LoQutus, built on mutual trust. On the other hand, there was an efficient and thoughtful control of the management based on supported objectives and related levers. These aspects provided the necessary flexibility during the project with a clear long-term vision” – Piet-Michiel Rappelet, Project Manager LoQutus


  • Easy-to-use online member portal
  • Increased collaboration between colleagues and with external partners
  • With the adoption of a modern digital workplace the whole organization becomes more efficient
  • Extra benefit: Recupel can plan its transport better and thereby save transport costs


The next step

Isalien Van Laere
+32 (0)9 242 83 06