Video: Vlaams Agentschap Zorg & Gezondheid

Executive summary

The Flemish Government Agency responsible for Public Health & Well-being has worked with LoQutus for more than 5 years. We’ve helped them to transform digitally and offer a better service towards citizens, affiliated healthcare organizations, and other stakeholders.

“LoQutus makes sure that the project evolves at the speed the customer requires.” – Dominique Dejonckheere, IT Director at VAZG

Challenges

VAZG counts on our expertise for:

  1. Consulting on projects where they lack the in-house expertise
  2. Projects that are very result-oriented, where our experts are embedded at VAZG in a mixed-team approach
  3. Flexible deployment in situations where they don’t need a ‘heavy-handed’ project methodology and a lot of overhead costs

Approach

Over the past years LoQutus has assisted with several projects aimed at improving employee productivity & collaboration. On top of that our developers & analysts have been involved in projects to increase customer experience & engagement, aimed at citizens & healthcare organizations.

A short overview of some projects:

  • Functional analysis & .Net expertise to implement several online user portals
  • Business & functional analysis for Application architectures, scoping & high-level definition of online user portals,
  • SharePoint migration & consolidation (read more here: https://www.loqutus.com/cases/vazg/)
  • Optimizing workflows, document management, and information flows for several critical processes & departments
  • Digital citizen portals (e-loket) for certain requests, applying for approvals, etc.

 

Results

  • We continue working closely with the agency to improve processes and ensure employee productivity
  • VAZG is able to work more efficiently while offering better service levels to civilians & other stakeholders

The next step

Isalien Van Laere

isalien.vanlaere@loqutus.com
+32 (0)9 242 83 06