Customer Experience & Engagement

Boost customer engagement & offer a great experience

Most organizations are constantly looking for areas to expand, improve, and stand out with their customers. Companies have to tackle omni-channel marketing and face the highest customer expectations in modern history.

On top of that organizations in public & private sectors have to adopt a digital-first mindset, which is easier said than done. Especially since you don’t want to lose loyal customers who are not ‘digital natives’. This is a balancing act that requires guidance, and our CX/UX experts can help you with solving such riddles.

Foster Customer Intimacy

Provide digital platforms that draw in your customers. When they come to interact with your business or brand, you can use this to build a connection over time.

Customer insights

Use digital solutions to offer your customers valuable insights and help them self-service their needs, wherever they are & at a time of their choosing.

Customer support & growth

Once your customers have bought your product or subscribed to your services, how do you keep them happy? The customer journey doesn’t end there, but offers a new beginning. Amaze your customers and the road to up-sell & cross-sell are wide open.

Strengths of our approach

Fixed teams

We work with fixed teams so our people know each other. This kickstarts the workflow and collaboration

Wide range of skills

We have a wide range of skills in-house: Digital Analysts, Digital 'Builders', and Specialists

Test-Driven Development

Test-Driven Development and state of the art development & collaboration tools allow us to embrace 'Agile'.

Our people

Ruben Delange

.NET solution architect & Team coach at LoQutus

About Ruben

Passionate full stack .NET solution architect and team coach rolled into one. He is responsible for the software architecture, inclusive the integration and follow-up. Since 2018 Ruben is also part of the Microsoft Team of LoQutus.    

Hanne Spruyt

Digital Strategist at LoQutus

About Hanne

Hanne has worked for LoQutus since she graduated in 2015. She has been a key contributor for a whole range of our customers. She is quick to grasp the complexity of a customers’ IT Landscape & challenges.

Lennart Martens

Allround develope

About Lennart

Allround developer/analyst with special interest in custom .NET development & Azure. After his studies he grew into a full-stack developer. In this function he also works for Omega Pharma, VGC and Gevers & Styrolution.

Thomas Vandaele

Senior Developer

About Thomas

Thomas always learns the newest trends and technologies in the IT-world. Communication is a trump not a problem and allows him to create a good relation with every client. For every problem he finds a solution.

Tom Callant

Director 'Digital'

About Tom

During his 15 years as an IT professional and manager in multiple environments, He was able to gain valuable experience in the many aspects of software- and business development, allowing him to achieve the 360° view he has today.  

Vincent Verstraete

CTO

About Vincent

Building on his vast experience, Vincent stimulates innovation within LoQutus & at our customers. He focuses on how new technologies can be used to optimize and disrupt business models and ecosystems.

Ramin Shafagatov

Business & Functional Analyst

About Ramin

Ramin is a technology translator with an agile mindset. His mission is to create a better synergy between people and technology. He is passionated by ICT and has a strong interest in the environment and education.

Cases

  • Video: Vlaams Agentschap Zorg & Gezondheid

    How VAZG experienced working with LoQutus

    Read more

  • BekaertDeslee

    BekaertDeslee on its way to GDPR compliancy

    Read more

  • BEBAT

    LoQutus has been working with BEBAT for 7 years to optimise their logistical processes with a digital ecosystem

    Read more

  • Recupel

    LoQutus developed a centralized application to handle declarations. Vastly improving efficiency and productivity at Recupel.

    Read more

Partnerships & expertise

The next step

Isalien Van Laere
Business Developer

isalien.vanlaere@loqutus.com
+32 92 42 83 06

fields with an *, are required fields