Customer Experience & Engagement

Boost customer engagement & offer a great experience

Most organizations are constantly looking for areas to expand, improve, and stand out with their customers. Companies have to tackle omni-channel marketing and face the highest customer expectations in modern history.

On top of that organizations in public & private sectors have to adopt a digital-first mindset, which is easier said than done. Especially since you don’t want to lose loyal customers who are not ‘digital natives’. This is a balancing act that requires guidance, and our CX/UX experts can help you with solving such riddles.

Foster Customer Intimacy

Provide digital platforms that draw in your customers. When they come to interact with your business or brand, you can use this to build a connection over time.

Customer insights

Use digital solutions to offer your customers valuable insights and help them self-service their needs, wherever they are & at a time of their choosing.

Customer support & growth

Once your customers have bought your product or subscribed to your services, how do you keep them happy? The customer journey doesn’t end there, but offers a new beginning. Amaze your customers and the road to up-sell & cross-sell are wide open.

Strengths of our approach

Fixed teams

We work with fixed teams so our people know each other. This kickstarts the workflow and collaboration

Wide range of skills

We have a wide range of skills in-house: Digital Analysts, Digital 'Builders', and Specialists

Test-Driven Development

Test-Driven Development and state of the art development & collaboration tools allow us to embrace 'Agile'.

Our people

  • Ruben Delange, .NET solution architect & Team coach at LoQutus

    Passionate full stack .NET solution architect and team coach rolled into one. He is responsible for the software architecture, including integrations, follow-up of the development team, helping team members with technical problems and reporting to the customer.



  • Lennart Martens, Allround develope

    Allround developer/analyst with special interest in custom .NET development & Azure. After his studies he grew into a full-stack developer. In this function he also works for Omega Pharma, VGC and Gevers & Styrolution.

  • Thomas Vandaele, Senior Developer

    Thomas always learns the newest trends and technologies in the IT-world. Communication is a trump not a problem and allows him to create a good relation with every client. For every problem he finds a solution.

  • Tom Callant, Director 'Digital'

    During his 15 years as an IT professional and manager in multiple environments, He was able to gain valuable experience in the many aspects of software- and business development, allowing him to achieve the 360° view he has today.



  • Video: Vlaams Agentschap Zorg & Gezondheid

    How VAZG experienced working with LoQutus

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  • BekaertDeslee

    BekaertDeslee on its way to GDPR compliancy

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    LoQutus has been working with BEBAT for 7 years to optimise their logistical processes with a digital ecosystem

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  • Recupel

    LoQutus developed a centralized application to handle declarations. Vastly improving efficiency and productivity at Recupel.

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Partnerships & expertise

The next step

Isalien Van Laere
Business Developer
+32 92 42 83 06